Then I tried the workaround suggested by fatherloves which is to connect my work laptop using phones hotspot, connecting to vpn and then switching the wifi to tmobile home internet.So I did not try to reset as the reddit solution suggested (I should have!) I checked the gateway firmware version - it was already the latest version 1.20.Called tech support - they might have done something at the backend but told me to get in touch with my IT department (sent me an email which other ppl got too).Thanks everyone for their input, I am not sure what exactly helped but here’s what I tried: Just letting everyone know that GlobalProtect VPN finally works for me. 0168 since I got the device and I cannot browse to any corp sites once Global Protect is connected. Sorry to have gotten your hopes up for a moment. Outside of that, I’m sorry but I guess I can’t help. Once I re-enabled them, VPN worked again. I don’t suppose you have another router hooked up to it in AP/bridge mode? That’s my setup and I noticed today that when I disabled the SSIDs in the T-mobile gray cylinder, it breaks the VPN again. Now my problem is resolved and I get to keep Tmobile home internet which is much better than AT&T.Īny clue what changes did the tech support made? When I called they told me the workaround involves having my IT make changes to VPN. By increasing the internet connection speed, VPN can work much better. He explained that VPN makes the internet connection so slow that it just bogs down the internet connection where you just can’t connect to anything. Most importantly, I was able to connect to my company’s websites, servers, and databases. After his changes, I was able to get much better speed (60 to 70 mb vs. He had to reset my internet connection and made couple changes, maybe config changes. I can login and connect to VPN, but not able to access my company’s websites, servers, databases, etc.Īfter calling technical support, he was able to resolve my issue. I got my tmobile home internet yesterday and it is already on firmware version 1.20. My VPN is Global Protect. Thanks for the link.Īlso, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration). I will try to reset it and see if that helps. So for the latest firmware, GlobalProtect isn’t working. I already have the gateway firmware version 1.20. This solution worked for me with GlobalProtect and has been working perfectly since. You ready? There’s a solution! Check out this reddit post: If this doesn’t get resolved, I might cancel t-mobile home internet. Same VPN works perfect on cellular hotspot using T-mobile’s network. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams. My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. I have the same issue with following configuration: Has anyone’s IT department been able to get this thing working? Looks like nobody here has been able to resolve this issue.
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